GDPR Compliance

Last updated: November 2024

Muse-moss is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines your rights under these regulations and how we ensure compliance.

Data Controller

Muse-moss acts as the data controller for personal information collected through this website. We determine the purposes and means of processing your personal data.

Contact details:
Muse-moss
47 Guildhall Lane
London EC2V 7JQ
United Kingdom
Email: [email protected]

Your Rights Under GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Be Informed

You have the right to be informed about how we collect and use your personal data. This information is provided in our Privacy Policy and this GDPR page.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond to valid requests within one month.

Right to Rectification

You have the right to request that we correct any inaccurate personal data we hold about you, or complete any incomplete data.

Right to Erasure

Also known as the "right to be forgotten", you may request that we delete your personal data in certain circumstances, including:

• The data is no longer necessary for the purpose it was collected
• You withdraw consent (where consent was the basis for processing)
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restrict Processing

You have the right to request that we limit the way we use your data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. If you object to direct marketing, we will stop processing your data for that purpose immediately.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making processes.

Lawful Bases for Processing

We only process personal data when we have a lawful basis to do so. The bases we rely on include:

• Consent: You have given clear consent for us to process your data for a specific purpose.
• Contract: Processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
• Legal obligation: Processing is necessary for compliance with a legal obligation.
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights do not override those interests.

How to Exercise Your Rights

To exercise any of your rights, please contact us using the details above. We may need to verify your identity before processing your request. We will respond to all legitimate requests within one month, though this period may be extended by two months for complex requests.

Data Protection Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit
• Regular security assessments
• Access controls limiting who can access personal data
• Staff training on data protection
• Data minimisation practices

Data Breach Procedures

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. If the breach is likely to result in a high risk to you, we will also notify you directly.

International Transfers

If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Complaints

If you are not satisfied with how we handle your personal data or respond to your request, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Information

We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.