Privacy Policy
Last updated: November 2024
Muse-moss ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
When you submit an enquiry or book a programme, we collect personally identifiable information that you voluntarily provide to us, including:
- Name
- Email address
- Programme preferences
- Any additional information you choose to provide in your message
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and usage, including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect for various purposes, including:
- To respond to your enquiries and fulfil booking requests
- To send you information about programmes you have expressed interest in
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent misuse
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:
- Consent: When you submit an enquiry form, you consent to us processing your information to respond to your request.
- Contractual necessity: When you book a programme, processing is necessary to fulfil our agreement with you.
- Legitimate interests: We may process data for our legitimate business interests, such as improving our services, provided this does not override your rights.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 24 months unless you request earlier deletion.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service providers who assist in operating our website and conducting our business, subject to confidentiality agreements
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of others
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
International Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place for any international transfers of personal data.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Muse-moss
47 Guildhall Lane
London EC2V 7JQ
United Kingdom
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.