Terms of Use

Last updated: November 2024

Welcome to the Muse-moss website. By accessing and using this website, you accept and agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use this website.

1. Acceptance of Terms

These Terms of Use constitute a legally binding agreement between you and Muse-moss regarding your use of this website and our services. By using this website, you represent that you are at least 18 years of age or have the consent of a parent or guardian.

2. Description of Services

Muse-moss provides cultural education experiences, including workshops, tours, and programmes focused on traditional crafts and heritage. This website provides information about our services and allows you to submit enquiries and booking requests.

3. Use of Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. Prohibited behaviour includes:

• Using the website in any way that breaches applicable laws or regulations
• Transmitting any material that is defamatory, offensive, or otherwise objectionable
• Attempting to gain unauthorised access to the website or connected systems
• Introducing viruses, trojans, or other malicious software
• Using automated systems to access the website without permission
• Collecting or harvesting information from the website without consent

4. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Muse-moss or our content suppliers and is protected by UK and international copyright laws.

You may view, download, and print pages from this website for your personal, non-commercial use, provided you:

• Do not modify the content
• Do not remove any copyright or proprietary notices
• Do not use the content for commercial purposes without permission

5. Enquiries and Bookings

Submitting an enquiry or booking request through this website does not constitute a confirmed booking. Bookings are confirmed only when we have communicated acceptance and, where applicable, received payment.

Prices displayed on the website are indicative and may be subject to change. Final prices will be confirmed before booking confirmation.

6. Programme Participation

By booking a programme with Muse-moss, you agree to:

• Provide accurate information when making a booking
• Arrive on time for scheduled programmes
• Follow all safety instructions provided by our staff and practitioners
• Treat practitioners, staff, and other participants with respect
• Take reasonable care of any equipment or materials provided

We reserve the right to refuse participation to anyone whose behaviour is disruptive or inappropriate.

7. Cancellation and Refunds

Cancellation terms vary by programme type. Specific cancellation policies will be provided at the time of booking confirmation. In general:

• Cancellations made more than 14 days before the programme date are eligible for a full refund
• Cancellations made 7-14 days before the programme date may receive a 50% refund
• Cancellations made less than 7 days before the programme date are generally non-refundable

We reserve the right to cancel programmes due to insufficient numbers, practitioner availability, or circumstances beyond our control. In such cases, we will offer a full refund or alternative date.

8. Limitation of Liability

To the fullest extent permitted by law, Muse-moss shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this website or our services.

Our total liability for any claim arising from or related to these terms or our services shall not exceed the amount you paid for the specific programme giving rise to the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Disclaimer

The information on this website is provided "as is" without any representations or warranties, express or implied. We do not warrant that:

• The website will be continuously available or error-free
• The information on the website is complete, accurate, or up-to-date
• The website is free from viruses or other harmful components

10. Third-Party Links

This website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or take responsibility for the content, privacy practices, or terms of use of third-party websites.

11. Indemnification

You agree to indemnify and hold harmless Muse-moss, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these terms or your use of our website or services.

12. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

13. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

If you have questions about these Terms of Use, please contact us:

Muse-moss
47 Guildhall Lane
London EC2V 7JQ
United Kingdom
Email: [email protected]